Remote Service-Zhangjiagang Xiecheng Mechanicak Equipment Co., Ltd.

Remote Service

Online Consultation and Technical Support

Provide customers with real-time technical consultation and problem resolution via email, phone, or online chat tools.
Remote Fault Diagnosis

Assist customers in diagnosing equipment faults and providing solutions via video calls or remote desktop sharing tools.
Online Training and Guidance

Provide customers with training on equipment operation and maintenance via video conferences.
Software Updates and Upgrades

Remotely push software updates to ensure customers' equipment runs the latest and most stable systems.

Remote Monitoring and Maintenance

Remotely monitor equipment status via Internet of Things (IoT) technology, predict potential issues, and conduct preventive maintenance in advance.
Electronic Manuals and Resource Libraries

Offer accessible online resources including product manuals, operation videos, and Frequently Asked Questions (FAQs).
Order Processing and Logistics Tracking

Remotely handle customers' order requirements and provide logistics tracking services to ensure the timely delivery of equipment.
Market Analysis and Recommendations

Provide industry trend analysis to help customers understand market demands and optimize product selection.